1. Information

Email providers.

Versio https://login.mijn.versio.nl https://www.versio.nl/kennisbank/vps/inloggen-op-directadmin -----------------→ Inloggen > Mijn Versio -→ https://login.mijn.versio.nl -----------------→ Inloggen > Webmail -→ https://webmail.versio.nl Roundcube Webmail https://wscp.pcextreme.nl PCExtreme admin panel 12719

Workers Panel https://panel.workers.nl/login RootPasswords > Websites > (Workers.nl / Bert) > Workers Portal admin https://panel.workers.nl admin@grendelgames.com Workers.nl admin panel for managing: - grendelgames.com: web hosting - grendelmedical.com: web and mail hosting

2. Issues

Info@grendelmedical.com email - We have not been able to directly send out emails via outlook.
Alex suggested a quick fix to send out emails using the web version and it worked for a while but it makes these emails look unprofessional.
And more recently, even with using the web version, emails are not being delivered/we receive a 'delivery failed notification'
and then I have to respond to users via my personal grendel email, which is fine but we lose the email thread.

support@laptitude.com email - we haven't been receiving emails from this mail box for 1 month now (that we are aware off).
We have struggled with this issue in the past and Alex had fixed it but this error has occurred again.
This means we have no idea if customers have reached out. Emails are not received but we can still send out emails.

Mail account Domain Hosting Email ----------------------- ------- ------- -------------------------- info@grendelmedical.com GoDaddy Workers Workers (panel.workers.nl)

support@laptitude.com GoDaddy Shopify Workers (panel.workers.nl)

About: support@laptitude.com https://panel.workers.nl/emails This is a forward-only address. You cannot sent emails from a forward-only address. Email is forwarded to support@grendelmedical.com Scam filter is set to Strong. Emails tagged as spam end up in Spam folder https://mail.grendelmedical.com

3. Tidio

Jesica: Mobile: 06 4916 0721 Outlook 1.2026.325.600

4. Workers

dani@laptitude.com      is forwarded to         dani@grendelmedical.com
info@laptitude.com      is forwarded to         info@grendelmedical.com
jj@laptitude.com        is forwarded to         jj@grendelmedical.com
rohitha@laptitude.com   is forwarded to         rohitha@grendelmedical.com
support@laptitude.com   is forwarded to         support@grendelmedical.com