1. Information
AI-overview
Yes, you can still use your original email account inbox while Tidio email forwarding is active. Tidio’s email integration is designed to work alongside your current email provider (like Gmail or Outlook), allowing you to manage customer support from both platforms simultaneously.
Here is how it works:
Dual Inboxes: Incoming emails will appear in your Tidio Tickets inbox (as tickets) and, depending on your setup, will also arrive in your original email inbox.
Two-Way Synchronization: When you send an email from Tidio, it is sent from your connected email address and will appear in your original email's "Sent" folder.
How to Set Up:
Gmail/Outlook: The "Connect Gmail account" option allows you to log in directly, which usually keeps emails in your inbox while also showing them in Tidio.
Forwarding Method: If you use a "forwarding address" (redirect to), incoming emails are forwarded, but you can typically configure your email client to keep a copy of the message.
Important Tips:
Avoid Loops: Do not set up your email to automatically forward back to Tidio if Tidio is already forwarding it, or you may create an infinite loop. Disabling Forwarding: If you remove your email address from the Tidio dashboard, it will stop the integration, and Tidio will no longer receive your emails. Testing: After connecting, send a test email to your address to ensure it arrives in both your email inbox and your Tidio Tickets tab.
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